Testimonials

Take a look at just a few of our most recent accolades from the people who matter the most—our clients!

"Prescient has helped us with our operations nationwide and in 55 countries overseas. They have done everything from installing a worldwide VPN to staying at our headquarters all night on Christmas Eve to fix a single server problem. The 24/7 dedication of their staff and their commitment to ITW is second to none. I consider them like our own employees. Their proven efforts on our behalf have truly made them part of the ITW family." Gary Anton \ VP Strategic Sourcing \ ITW "Since Prescient came on board our help desk requests have increased threefold. This is because for the first time our employees have the confidence that the help they need would be received. Before Prescient, our staff often gave up asking for help and problems went unresolved and effected productivity.

One example of how Prescient has gone above and beyond took place this past summer. We had a major storm, the worst in 30 years and we lost a server for our phone system. The Prescient team worked non-stop over the weekend to fix the problem and made sure we were up and running Monday morning.

Prescient provides the kind of dedicated service and technical expertise to municipal governments like ours, which we just can't provide for ourselves in a cost effective manner." Chris Clark \ Asst. Village Manager \ Village of Glenview "Prescient took our network from the verge of collapse and rebuilt it into a large robust system. They always offer planning ahead for budgets so there are no surprises. They have the resources necessary when we need them. They do whatever it takes to support us. Prescient was referred to me and they have definitely lived up to their reputation. They are a key part of our business." Rick Delawder \ President \ SWD Inc. "We had concerns about the stability and security of our network. Prescient came in and through their audit identified many weaknesses that we weren't aware of. They gave our whole system a much-needed overhaul and provided value above and beyond the scope of the contract. That's what I appreciate the most. They go the extra mile but don't charge us for every little thing. We are extremely satisfied." Donald Goers \ Associate Superintendent \ New Trier High School "We had an antiquated IT process. Basically it was a broken system, nothing supported, everything out of date. I hired Prescient and now we have a brand new system up and running like clockwork. We haven't looked back." Mike Horn \ VP & Corporate Controller \ The Marmon Group "The Prescient people are fantastic, phenomenal even. They do things for us every day that we couldn't survive without—it's that simple." Jason Kinander \ CEO \ Electri-flex "I could write a book on everything Prescient has helped us with. They first came in and quickly identified the problems we had and came up with a game plan to fix everything. Since then whatever we need, they deliver, whether in operation or in an emergency. They always respond quickly and pleasantly and have a wealth of resources that we can tap into. I'd be lost without them." Linda Martin \ Administrative Services Director \ City of West Chicago "With Prescient you don't just get the expertise of one individual or even a team of individuals, you get the collective wisdom and experience of their entire staff. That makes a huge difference when you are faced with a new or difficult IT challenge, which, before Prescient, had been often. When it comes to security, we had problems we didn't even know we had. Village employees tell me they are getting the support they need and faster than ever before. Basically the headaches and stress that I used to have are gone, thanks to Prescient." Larry McGhinnis \ IT Manager \ Village of Lombard, IL "Prescient exhibits a depth of knowledge that results in them always being able to solve my IT problems. They are stable, hardworking and talented." Bill Roessler \ IT Manager \ Village of Winnetka "I was not the one who entered into the contract with Prescient but as I'm now in charge of it, I'm glad we did. Prescient re-did our whole IT department, helping us with critical needs such as security, stability and help desk. Their employees blend in seamlessly and have become part of our team. Prescient offers true 24/7 support, which is critical as our 911 center covers 27 different public safety agencies in DuPage County, Illinois. I'm glad to know they are there to back us up." Brian Tegtmeyer \ Executive Director \ DuPage Public Communications Cntr. "We're one of the largest designers and distributors of bath and cosmetic accessory products in the nation, but we did not have the ability to keep up with network technology or training. Prescient came in and integrated seamlessly into our operation along with our existing staff. They work side by side with us and, basically, I'd have a difficult time doing business without them. They understand many aspects of our business; even those that are not directly related to technology. The Prescient staff has become an integral part of our current operation and will play a significant role in our continued growth." Mike Wolf \ CFO \ Paris Presents, Inc.