FAQs

Q: Who is Prescient Solutions? A: Prescient Solutions is the premier Information Technology Services Company in the Chicago area. For over 10 years, we have been helping global business clients as well as local municipalities, schools and governmental agencies maximize their technology resources and minimize their IT expenditures.


Q: Why should I choose to work with Prescient Solutions for my IT needs? A: We sell peace of mind. It's that simple. We understand that you and your operation have better things to do than worry if you're being hacked or if your information is being compromised. The last thing you have time for is keeping up with technology and how it can benefit your operation. That's where we come in.

Our highly skilled and trained consultants will work with you one-on-one to understand your needs and then will develop a customized plan to achieve them, all within your budget and timeline. And, while we are fluent in the language of technology, we know how to communicate technical issues clearly to any audience.


Q: What industries does Prescient Solutions serve? A: For over 10 years, we have been helping global business clients as well as local municipalities, schools and governmental agencies maximize their technology resources and minimize their IT expenditures. We have experience in many different industries including retail, manufacturing, finance, health care, insurance, and consumer package goods, just to name a few.


Q: How do I know if my company is too small or too large for Prescient? A: Whether you have 20 or 200 workstations, any company that would like to streamline its business using technology solutions can benefit from our services. Our specialty is managing IT systems and infrastructure, and automating standard and non-standard business processes. We have experience in many different industries including consumer package goods, finance, health care, insurance, manufacturing, retail, and governmental institutions, such as 911 dispatch centers, local and state governments, and public safety.


Q: What kinds of systems, hardware and/or software are you certified in? A: Cisco
\CSM \CCNA \CCDA \CCNP \CCDP \Cisco Wireless Specialist \CCIE Written

Citrix
\CCA \CCEA

Fortinet Firewall
\FCSE

Hyperion
\Hyperion Certified Administrator

Microsoft
\MCP \MCSA \MCSE \MCSD \MCDBA \MCTS

Novell
\CNA \CNE \MCNE

PC/Network
\A+ \Network+

Sniffer
\CNX

VMWARE
\VCP

Watchguard
\Watchguard Certified Security Professional

Hardware Certifications
\HP/Compaq \Dell \EMC \IBM




Q: What is the Prescient Solutions process? A: Our three-tiered Process begins with Discovery & Assessment. In this stage we thoroughly review, inventory and audit a client's current IT environment. Next, during our Approach & Remediation stage we define and prioritize the scope of necessary work and create a detailed timeline and plan to achieve our goals. Finally, we provide Ongoing Operations/Quality Assurance. Here, we put our plan into action and provide 24/7 support to ensure optimal performance.

Most of our clients find it is both efficient and effective to go through each stage of our Process but there are certain clients who require a more customized approach. We tailor our services and approach to each client's individual needs.


Q: Who do I contact if I have a problem with any of your services or personnel? A: Every client is assigned a specific service team made up of local consultants plus a supervisor, manager and director. Each client is provided with a clear communication ladder complete with 24-hour contact information to allow for effective communications. Prescient suggests the implementation of network management tools that can automatically notify the appropriate client and Prescient personnel in case of service disruption. Tom Pettenon, our Vice President, Client Services, is responsible for the continuous support and the overall satisfaction of our ever-expanding client base. If you ever have a question, comment or concern, please don't hesitate to contact Tom directly at tpettenon@pswetakecareofit.com.

Costs

Q: Do you offer project pricing or do I have to sign a long-term service agreement? A: Prescient provides multiple services including project work and long-term assignments. We work with each client individually to determine the appropriate solutions and pricing.


Q: Do you charge for travel, parking, mileage, or work during non-business hours? Are there any extra costs associated with your services? A: Prescient understands that, in the IT industry, projects need to be completed at all hours of the day and night. As a result, Prescient does not charge for any "Overtime". If or when travel is required, all travel expenses are charged back to the client at actual cost.